Return & exchange policy

01 Eligibility for returns & exchanges

You may request a return or exchange if:

• The item is unused, unwashed, and in its original condition.
• All original tags and packaging are intact.
• The request is made within 7 days of receiving your order.
• You provide proof of purchase (order number or receipt).

02 Items that cannot be returned

The following items are not eligible for return or exchange:

• Worn, washed, or damaged products.
• Products without original tags or packaging.
• Items damaged due to improper use or care.
• Clearance, sale, or promotional items, unless received damaged or incorrect.

03 Damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

After verification, we will arrange a replacement or refund at no additional cost.

04 Exchange process

If you wish to exchange an item for a different size or color:

1. Contact our support team within 7 days of receiving your order.
2. Wait for exchange approval and shipping instructions.
3. Send the item back in its original condition.
4. Once received and inspected, we'll dispatch the replacement item.

Customers may be responsible for return shipping charges unless the exchange is due to our error.

05 Refund policy

Approved refunds will be processed using the original payment method whenever possible. If Cash on Delivery (COD) was used, refunds may be issued via bank transfer or another mutually agreed method.

Please allow 5–10 business days for approved refunds to be processed after we receive and inspect the returned item.

06 Order cancellations

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Exchange Policy.

07 Shipping costs

• Original shipping charges are non-refundable unless the return is due to our mistake.
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

08 How to request a return or exchange

To initiate a return or exchange, please contact us with:

• Order number
• Full name
• Reason for return or exchange
• Photos, if applicable

Our team will guide you through the process and provide return instructions.